Telephone Orders and Special Event Orders
Telephone orders become available at level 6 when you can purchase the phone. Three orders will be provided and in return for completing each one, you receive a combination of coins and a spice. When you check the phone for orders, a countdown begins so that the orders will refresh after 12 hours whether you complete any or not. You have the additional options to refresh the orders when you would like starting at a cost of 10 diamonds, and the cost for each additional refresh within that 12 hour period will increase.
(ex. Your 12 hour countdown begins, you complete all three orders, spend 10 diamonds to refresh now, your countdown does not start over, and if you want to refresh again, the cost goes up to 50 diamonds to refresh before that 12 hours is up.)
When you accept a telephone order, you will be given the option of assigning any of your staff to them, you can assign as many as you would like based only on how many staff you have at the time. But remember, you still have regular customers that will need tended to as well, so consider that when assigning. If you should change your mind, you are able to go back to the phone and remove employees from being assigned, or switch employees that are assigned.
Special event orders are ones brought to you by a specific customer stopping at your cafe for help. At this time, Diego and Nicole are the two who will stop by occasionally, for a period of time seeking help to fulfill orders. Along with the normal offer of coins and spice(s), they also offer additional perks as you fill more orders for them during the duration they are at your cafe. Depending on the current story, they can provide various levels of gifts: pink, blue, and gold along the way as well as special items not available for purchase in the store and diamonds.
These special events typically arrive with the goal of 30 orders in a span of 15 days that counts down from the time they arrive at your cafe. Once you complete an order, a countdown begins for 2 hours in which a new order will arrive. Similar to telephone orders, you can pay diamonds to speed up the arrival of new orders, however unlike telephone orders, you can not refresh orders to have them replaced. Once you have an order and accept it, you are required to complete it before you can move on. These orders tend to be larger, but with larger orders comes larger payback in terms of coins and spice(s). If you complete the 30 orders before the 15 days has come to an end, you are able to complete extra orders at the same rate of two hours or by paying diamonds, but no extra gifts will be provided - only the original coins and spice(s) that were offered.